This policy explains how subscription cancellations, refunds, free trials, and payment-related requests are handled by Gym Data Space.
Last Updated: September 2026We want our customers to have a clear understanding of our subscription and cancellation terms before making a payment.
This Refund & Cancellation Policy applies to all paid subscription plans and services provided through the Gym Data Space platform.
By subscribing to a paid plan, you acknowledge that you have read and understood this policy.
We may provide eligible new customers with a limited free trial period, as displayed on our website or during registration.
Try before you pay: During the free trial, you can explore the available features and determine whether the platform is suitable for your gym.
No payment is required during the free trial unless otherwise stated during the registration or subscription process.
We reserve the right to modify, limit, or discontinue free trial availability at any time.
You may request cancellation of your subscription by contacting us through our Contact Us page or through any cancellation method made available within the platform.
Cancellation requests should be submitted before the next subscription period begins to avoid charges for the upcoming billing period.
Once a cancellation request has been processed, your subscription may remain active until the end of the already-paid subscription period, unless otherwise agreed.
If you are subscribed to a monthly plan, you may request cancellation at any time.
Cancellation will normally prevent future subscription renewals. Payments already made for the current billing period are generally non-refundable unless you qualify for a refund under the conditions described in this policy.
Customers who purchase six-month or annual subscription plans receive access based on the selected subscription period.
If you cancel a six-month or annual subscription, cancellation will normally stop future renewals but will not automatically result in a refund for the unused portion of the current subscription period.
Please note: Long-term subscription plans may be offered at discounted rates. Because of this, payments for six-month or annual plans are generally non-refundable once the subscription has been activated.
Refund requests are reviewed on a case-by-case basis. A refund may be considered in situations such as:
Approval of a refund request is at the discretion of Gym Data Space and may depend on the specific circumstances of the request.
Refunds will generally not be provided in the following situations:
To request a refund, please contact our support team with the following information:
Providing complete information helps us review your request more quickly.
Once a refund request is approved, the refund will be processed using the applicable payment method whenever possible.
The time required for the refunded amount to reach your account may depend on the payment provider or financial institution involved.
We are not responsible for delays caused by third-party banks, payment providers, or financial institutions.
Where subscriptions are paid through bank transfer, EasyPaisa, JazzCash, or another manual payment method, the payment may require verification before the subscription is activated.
If a payment is successfully received but your subscription is not activated, please contact us with your transaction details so that we can investigate the issue.
For manual payment methods, please keep your transaction receipt or payment confirmation until your subscription has been successfully activated.
If you accidentally make the same payment more than once for the same subscription, please contact us as soon as possible.
After verifying the duplicate transaction, we may refund the additional payment or apply it toward a future subscription period, subject to agreement.
If you experience a technical problem that prevents you from using the platform, please contact our support team before requesting a refund.
We will make reasonable efforts to investigate and resolve technical issues where possible.
Temporary interruptions caused by maintenance, hosting providers, internet connectivity, third-party services, or circumstances beyond our reasonable control do not automatically qualify for a refund.
We reserve the right to suspend or terminate accounts that violate our Terms & Conditions or engage in unauthorized, fraudulent, abusive, or unlawful activity.
If an account is terminated due to a serious violation of our Terms & Conditions, payments may not be eligible for a refund.
We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, subscription plans, payment methods, or legal requirements.
Any updates will be published on this page with a revised "Last Updated" date.
If you have questions about a cancellation, payment, or refund request, please contact our support team.
Please include your account details and payment information where applicable so that we can review your request.